Using the Inbox

About

The Inbox is your unified hub for every contact communication—calls, texts, emails, voicemails, and web-form submissions—across your entire team. Instead of juggling multiple tools, Goliath centralizes every inbound and outbound interaction into a single, searchable feed. Use the Inbox to triage missed calls, respond to messages, and ensure no lead or property owner goes unanswered.

Step-by-Step Guide

1. Navigate to the Inbox

   Click Inbox in the left sidebar to open your unified message feed. You’ll see all communication channels by default, sorted by most recent activity.

   

2. Filter by channel

   Click the Calls, Texts, or Emails tabs to view only that communication type. Use quick-filter pills like Unread, Missed Calls, or Unresponded to surface items that need immediate attention.

   

3. Review an item

   Each row shows the contact name, a channel icon, call direction (inbound or outbound), a message preview, timestamp, and call duration. Click any row to open the detail view on the right.

4. Take action in the detail view

   In the detail pane, listen to call recordings, read full message threads, or view voicemail transcripts. Reply to texts or emails directly from this view—no context-switching required.

5. Use bulk operations

   Select multiple items using the checkboxes on the left. Then archive, mark as read, or reassign conversations to a teammate using the toolbar at the top of the list.

Pro Tips

• The Missed Calls and Unresponded filters are your triage shortcuts—focus on high-priority follow-ups first.
• Use the search bar at the top to find conversations by contact name, phone number, or keywords in the message.
• Assign conversations to teammates so incoming calls or texts are routed to the right person automatically.
• Every interaction—whether you initiated it or the contact did—is logged here, giving you full conversation history in one place.

Frequently Asked Questions

Q: Can I see messages sent by my teammates?

Yes. The Inbox shows all team communications, and each item displays the assignee or responder so you know who handled it.

Q: What happens when I archive a conversation?

Archived items are hidden from the default view but remain searchable. Use the filter menu to view archived conversations if you need to reference them later.

Q: Can I reply to emails and texts from Goliath?

Yes. Open the detail view for any message and compose your reply inline—Goliath sends it on your behalf and logs the entire thread.